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At Saxon, the heart of our Total Customer Satisfaction pledge is SERVICE. . .a passion for satisfied customers that begins in the office of the President and permeates throughout the entire organization. It is this focus on the customer -- after the sale as much as before the sale has been made -- that helps differentiate Saxon from our competition.
Some significant aspects of Saxon's Platinum Service are:
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Service Response Goal: To Reach the Customer Site in Less Than 4 Hours from receipt of call.
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Customer Response Center (CRC) - A service cycle begins with a call to Saxon's CRC where the call is directed to a help-desk for assessment, dispatch and/or resolution.
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Customer Support Center (CSC) - Calls regarding your network connected products are often resolved immediately via the telephone by our network engineers.
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Efficient Handling: Saxon employs the latest in technology to insure prompt response. All of our Engineers are equipped with Sprint phones and are notified within seconds of your request for service.
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A highly-trained Saxon Field Engineer RESPONDS IN LESS THAN AN HOUR of your call!
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Saxon Field Engineers (FEs): Support a product offering in its entirety. Consistently receive the highest Awards from manufacturers as "Best in Industry"!
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Preventive Maintenance: Preventive Maintenance of your equipment accounts for 30% of Saxon Service Team's time.
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Do It Right The First Time: 92% of Saxon Emergency Service Calls are completed on the first visit. . . since most parts are "on-board" in Field Engineer's vehicles!
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Your Supply Connection: All your copy, print and computer supplies - Available to meet your unanticipated supply needs with just one telephone call! Next day delivery to all Florida locations!
50+ FACTORY AUTHORIZED RICOH & XEROX TECHNICIANS |
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CUSTOMER SATISFACTION
“One word… service. The benefit of Saxon's service is that I'm up and generating income for my firm.”
Joel Fass, Partner, Law Firm of Colodny, Fass, Talenfield, Karlinsky, Abate, Fidei and McFarlin
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SAXON SERVICE GUARANTEE
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CLIENT SUPPORT
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